Returns & Exchange
'Tis but our duty to ensure we're on the same page:
Our returns and exchange policy is subject to goods sold by IKKIVI verified designers directly to you, with no exceptions for third party sales. All policy changes will reflect on this page. In brief, we will offer a full refund if item(s) were paid for using a debit/credit card and offer store credit should the payment mode chosen be COD. For this purpose, we must receive the sold merchandise with 14 days from delivery date. Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged. That said, let's get further into the details:
i. An exchange request should be raised via email quoting order number to: firstname.lastname@example.org. Sensitive cases will receive call back from the team at IKKIVI. Please feel free to call us between 10am and 7pm IST (Mon-Fri): +91 80 4246 7882.
ii. Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will be borne by you. Please note, that should the fault be ours (fabric damage, colour damage, packaging damage, stitching damage), we will contact you to arrange pick up. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.
iii. There will be no returns or exchanges for products made to custom measurements.
iv. Exchanges are subject to the discretion of a friendly and diligent team at Ikkivi. Size change requests are considered for exchange first and only refunded (store credit if COD/direct refund if debit/credit card) should no alternative size be available.
v. Refunds are processed one week after receiving the returned goods.
vi. If the goods are delivered to you in a damaged condition, please email us at: email@example.com with a photograph of the product as well as the invoice details and barcode.
vii. Returned goods should retain original tags. Goods that are damaged/without tags will be returned to the customer. We hope it doesn't come to this, but should the goods be returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you.